Mada Card
By using the fee payment page.
Payments made via Mada are automatically credited to your account within 24 hours. No additional forms are required.
Bank Transfer
If payment is made via bank transfer, you must complete the transfer form to link the payment to your account.
You can still pay through the fee payment page.
Note: You may use your mobile number instead of the listing number when submitting your payment.
To ensure your payment is registered, please notify us immediately after completing the transfer through the platform’s fee payment system.
If all submitted information is correct, the payment should be reflected in your account within 24 hours.
Yes. Small fee amounts may be accumulated and paid within one month. Alternatively, amounts below SAR 20 may be donated to an approved charitable organization.
No. Real estate listings are exempt from platform fees.
The following listings are exempt from fees:
No. There are no additional fees for repeat transactions with the same buyer.
You are responsible for determining whether the platform played a role in facilitating the sale or service. Fees are due whenever Our Tuwaiq Platform contributes to the transaction.
The fee is 1% of the total rental value agreed upon in the contract, regardless of whether payment is made as a lump sum or in installments.
Note: Real estate rentals are exempt from platform fees.
The fee is 1% of the total agreed value for the entire contract period, regardless of how the payments are scheduled.
If the amount is less than SAR 20, you may donate it on behalf of Our Tuwaiq Platform to an officially recognized charitable organization.
If the exchange includes a monetary component, a fee of 1% of the exchanged amount is applicable.
If the transfer includes financial consideration, a fee equal to 1% of the transfer value is required.
There are no fees on real estate transactions. For other transactions, fees are calculated based on the final transaction value.
Fee reductions, if available, are processed only through the official fee reduction system.
No other methods are available for reducing platform fees.
We apologize, but fee exemptions are not available.
If the payment was made via bank transfer, you must complete the transfer form to link the payment to your account.
The verification and linking process may take between two weeks and one month. You will receive a notification once the payment has been successfully linked.
Note: Payments made via Mada are automatically credited within 24 hours and do not require a transfer form.
The fee remains the responsibility of the advertiser until it has been paid.
You may submit payment through the fee payment system using either the listing number or your registered mobile number.
The advertiser remains responsible for paying the platform fees, even if a separate agreement was made with the buyer.
Paying the fees fulfills your obligations as a seller and unlocks additional membership benefits on Our Tuwaiq Platform.
Yes, you may request a refund for any amount paid in error by contacting our support team through the designated refund request form.
Currently, no discounts are available on annual subscription fees.
Once your subscription expires, fees will be calculated according to the standard membership fee structure applicable to transactions completed through Our Tuwaiq Platform.
For more information, please refer to the platform’s fee policy.
Compliance with platform rules and policies is mandatory for all members, regardless of subscription status or fees paid.
If your account has been suspended, please review the platform’s Terms and Conditions to learn more about possible reasons for account restrictions.
Paid memberships provide additional benefits, enhanced features, and greater flexibility when using Our Tuwaiq Platform.
Please refer to the membership benefits page for complete details.
To qualify for posting more than 20 listings per day, the following requirements must be met:
Please maintain compliance with the above requirements for at least two weeks before requesting activation of the extended listing limit.
You can block the member or report them by opening the conversation and selecting the reporting or blocking option available within the messaging interface.
If multiple members report your replies for violating platform guidelines, your ability to reply may be temporarily or permanently restricted.
Please review the platform’s prohibited content and conduct guidelines for more information.
Currently, replies cannot be deleted once they have been submitted.
You may disable replies through the settings section of your listing, provided that:
Note: Members with paid annual subscriptions may be subject to different eligibility requirements for this feature.
We generally do not recommend disabling replies, as doing so may reduce engagement with your listing and limit its visibility in search results.
The reply-blocking feature remains available for one year after your account reaches the required fee threshold. Once that period expires, you may need to meet the eligibility requirements again in order to continue using the feature.
To change your membership name, go to your account profile and select the option to change your membership name.
Note: Membership names can only be changed once per year.
To update your phone number, go to your account profile and select the option to change your registered phone number.
To change your password, access your account settings and select the password change option.
You can recover your password using the Password Recovery form available on the platform.
You can verify your membership through approved identity verification methods or by submitting official documents that support your business activity.
Once your account is verified, a verification badge will appear next to your name, helping to increase trust and credibility with customers and other platform users.
The Trader of the Year badge may be awarded at the end of each year if one of the following conditions is met:
Once your platform fees have been paid and successfully linked to your account, the Fee Payer badge will automatically appear on your profile.
For more information regarding fee payments, please refer to the platform’s fee policy.
To maintain a safe and trustworthy marketplace, Our Tuwaiq Platform may suspend accounts that violate platform policies, community guidelines, or applicable regulations.
Suspensions may be temporary or permanent depending on the severity and frequency of violations.
Common reasons for account suspension include:
You may submit a request through the account review or appeal form provided by Our Tuwaiq Platform. The support team will review your case and respond accordingly.
Suspensions may be lifted after a review confirms compliance with platform policies or once any required corrective actions have been completed.
The number of advertisements permitted may vary depending on several factors, including account type, account history, and advertisement quality.
Note: Publishing low-quality advertisements or operating multiple accounts may reduce your posting limits.
Several factors can help improve the visibility of your listings:
You can update your existing advertisement to refresh its visibility in search results instead of creating a duplicate listing.
Please update your existing advertisement rather than creating another listing for the same item or service.
Certain business activities require additional verification before advertisements can be published.
Verification may be completed through one of the following methods:
Advertisements may be removed if they violate platform rules, terms of service, or the list of prohibited products and services.
Advertisements may be placed under review when the system detects activity that requires additional verification.
A moderator will review the listing and activate it if it complies with platform policies.
Reviews are reviewed before publication to ensure compliance with platform guidelines.
The review process may take up to five business days. Reviews that violate platform policies may not be published.
Please review the platform’s review and rating policy to learn about the available options for disputing or appealing a negative review.
For certain categories or transactions, users may be required to meet specific eligibility criteria, such as having completed verified transactions or paid applicable fees, before they can submit reviews.
You may dispute a negative review by replying directly to the review or by using the Report Review feature.
Once submitted, your objection will be reviewed by the platform team, and appropriate action will be taken if necessary.
When conducting transactions, always use secure and verified payment methods recommended by Our Tuwaiq Platform. Avoid making payments outside approved channels and ensure that all transaction details are properly documented.
A payment protection service acts as an intermediary between buyers and sellers by securely holding funds until the product or service has been delivered and verified. This helps protect both parties and reduces the risk of fraud.
Please submit a support request through the account recovery form and provide details about how the unauthorized access occurred. We also recommend reporting the incident to the appropriate authorities if necessary.
Please submit a fraud report through the platform’s reporting system and provide the information listed below. Our team will review and verify the report. If sufficient evidence is provided, appropriate action may be taken against the reported account.
Please include:
Please submit a user report through the platform’s reporting system and include the following information:
If you encounter a problem while using the website, please submit a bug report through the platform’s support form.
When submitting your report, please describe the issue in detail and specify the platform you are using:
If you experience a problem with the Android application, please submit a bug report and include a detailed description of the issue.
If you experience a problem with the iPhone application, please submit a bug report and include a detailed description of the issue.
Government entities and authorized representatives may contact Our Tuwaiq Platform through the official communication channels provided by the platform.
We appreciate your interest in helping improve Our Tuwaiq Platform and welcome your suggestions through our official feedback channels.
Please contact our support team through the appropriate inquiry form and provide the relevant advertisement details.
Please contact the support team through the fee inquiry section and include any relevant payment or transaction information.
You may request account deletion by contacting our support team through the account management section.
Please submit your inquiry through the general contact form, and our team will direct it to the appropriate department.
We strive to respond to all inquiries as efficiently as possible. However, response times may vary depending on the volume and nature of requests received.
Please note that duplicate inquiries or matters that have already been addressed may not receive an additional response. We appreciate your understanding and patience.
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